“We respect and are committed to protecting your privacy. We may collect
personally identifiable information when you visit our site. We also automatically
receive and record information on our server logs from your browser including
your IP address, cookie information and the page(s) you visited. We will not sell
your personally identifiable information to anyone.”
“Your payment and personal information is always safe. Our Secure Sockets
Layer (SSL) software is the industry standard and among the best software
available today for secure commerce transactions. It encrypts all of your personal
information, including credit card number, name, and address, so that it cannot
be read over the internet.”
“We offer a 30 Day Money Back Guarantee on almost every product we sell. The exception to this policy is in the event that we have made a special size filter per customer request. If we fulfilled the special order correctly there is no refund on this item. We will offer a 100% refund on any order that we have made an error in filling including freight. If there are no errors in the filling of the order and buyer simply wants to return the items there is a 20% restocking fee and buyer is responsible for the freight to return the order. Please call customer service at 888-663-7237, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.”
Shipping Policy/Delivery Policy
“Please be assured that your items will ship out within 1-5 days of purchase. When the item is a special size lead time varies. We determine the most efficient shipping carrier for your order. The carriers that may be used are: US Postal Service (USPS), United Parcel Service (UPS), FedEx or common carrier. Sorry but we cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please call us at 888-663-7237 for charges.
SHIPPING AND HANDLING COSTS:
The freight cost on your order will be determined at the time of order placement. When you enter your shipping zip code all freight charges will be displayed and added to the cost of the order.
PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state
orders will be charged 8.00% sales tax.